Refund policy

1. Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. For a failure that isn't major, you are entitled to have the goods repaired or replaced. Nothing in this policy limits those rights.
2. Change of mind. We accept change-of-mind returns of unused goods in their original packaging within 30 days of delivery, with prior authorisation. The customer pays return freight. A restocking fee of up to [X]% may apply. Excluded: cut-to-length hose, made-up assemblies, special-order items, and opened chemicals or consumables.
3. Faulty, damaged or incorrect goods. Notify us within 7 days of delivery where practical. We cover return freight for faulty or incorrect items.
4. Process. Email [EMAIL] with your order number. We'll issue a return authorisation and the return address, which may be our supply partner's warehouse.
5. Refunds go to the original payment method within 5 business days of the goods being received and inspected. The original shipping cost is refunded only when the goods are faulty or incorrect.
6. Cancellations. Orders can be cancelled at no cost before dispatch. Because orders are passed to our supply partner quickly, contact us as soon as possible.